CaptureLive AI PTY LTD (ACN 617 152 851) (CaptureLive AI) is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.
This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.
In this Privacy Policy, “we” and “us” refers to CaptureLive AI and “you” refers to any individual about whom we collect personal information.
CaptureLive AI is an Australian company which is continually developing risk management solutions for healthcare settings
CaptureLive AI currently provides platform and associated API to its clients, which can detect a fall in real-time through using a depth sensor and computer system.
The System, which detects objects and events, enables clients to track individuals in the environment and observe their interactions with each other and the environment itself.
The System is developed in accordance with strict privacy standards to ensure that individual privacy rights are not violated.
The System can be used, at its base, as a CCTV system but with a higher standard of privacy, as we implement techniques to reduce the volume of personally identifiable information (PII) that is processed whilst delivering our services to clients.
CaptureLive AI does not currently leverage the use of facial recognition, demographic profiling, or other long-term image-based identity verification to provide any client services.
When possible, CaptureLive AI generates insights for clients based on the aggregate data collected via the System. However, in certain high-risk use-cases, CaptureLive AI will use identification techniques on the provision that all individuals are made aware of this and have permitted the use of this information, and where it provides significant benefit to the client.
Capture Live AI develops the System and provides services to our clients with the intention that all information and functionalities will contribute positively to society.
The System aims to assist in the innovation of indoor environments by providing meaningful, non-discriminate information about human behaviour, which will help simplify, modernise and optimise any sector in which the System is applied, for all individuals.
Information about our clients and prospective clients
When you enquire about our services or when you become a client of CaptureLive AI, a record is made which includes your personal information. The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
• your name, e-mail, postal address and other contact details;
• information about your employer or an organisation who you represent;
• your professional details, such as your job title; and
• any additional personal information you provide to us, or authorise us to collect, as part of your interaction with us.
Prospective employees or job applicants
We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you. We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). If relevant to the position you are applying for, we may conduct a background check. If you accept an offer of employment, we will collect your Tax File Number and details of your superannuation fund.
Other individuals
We may collect personal information about other individuals who are not clients of CaptureLive AI. This includes members of the public who participate in events we are involved with, our investors, individual service providers and contractors to CaptureLive AI, and other individuals who interact with CaptureLive AI on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with CaptureLive AI. Generally, it would include your name, contact details (such as your email address), and information regarding our interactions and transactions with you.
You can always decline to give CaptureLive AI any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.
CaptureLive AI collects personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and to provide services to our clients. We may also collect information to fulfill administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing client relationships.
The purpose for which CaptureLive AI usually collects and uses personal information depends on the nature of your interaction with us, but may include:
• responding to requests for information and other general inquiries;
• researching, developing and expanding our services;
• informing you of our activities, events, technology and services;
• recruitment processes; and
• responding to enquiries and complaints.
CaptureLive AI generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example: third party suppliers and contractors who assist us to operate our business.
CapatureLive AI also collects and uses personal information for market research purposes and to innovate our delivery of our client services.
You may visit our website (https://www.capture.live) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Black.ai will be managed in accordance with this Privacy Policy.
CaptureLive AI website uses cookies. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our website and on third-party websites. You are not identifiable from such information.
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
CaptureLive AI’s website may contain links to third-party websites. CaptureLive AI is not responsible for the content or privacy practices of websites that are linked to our website.
CaptureLive AI will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.
CaptureLive AI stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
CaptureLive AI maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
Where data is collected in Australia via the System, the data is stored in Australia, in the following ways: on a server located in our clients’ stores, in the cloud and in our office.
Where data is collected in a foreign country via the System, the data is stored in the country of origin, in the following ways: on a server located in our clients’ stores, and in the cloud.
Our website does not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our website are encouraged to exercise care in sending personal information via the internet.
We take steps to destroy or de-identify information that we no longer require.
CaptureLive AI may use or disclose your personal information for the purpose of informing you about our products or services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.
If you opt-out of receiving marketing material from us, CaptureLive AI may still contact you in relation to its ongoing relationship with you.
For Clients
The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.
Where data is collected from a client’s store via the System, the data will be made available to the client. Where data is collected via a client’s use of our API, it may be utilised with other data including PII for the purpose of System improvement and service delivery.
Data which is collected via the System may be used by our clients, for example, for loss detection and prevention, to analyse visitor behaviour and for operational and marketing purposes as required by the client.
Disclosure to contractors and other service providers
CaptureLive AI may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website, maintenance/development, printing, archiving, mail-outs, and market research.
CaptureLive AI may utilise the System data to train models that will be used elsewhere. This data will not be shared with other parties unless as is required for the improvement of the System or client service delivery.
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
Use and disclosure for administration and management
We will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:
• administering billing and payments and debt recovery;
• planning, managing, monitoring and evaluating our services;
• quality improvement activities;
• statistical analysis and reporting;
• training staff, contractors and other workers;
• managing investor relations;
• risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
• responding to enquiries and complaints regarding our services;
• obtaining advice from consultants and other professional advisers; and
• responding to subpoenas and other legal orders and obligations.
Other uses and disclosures
We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
CaptureLive AI does not currently work with any service providers outside of Australia.
Unless we have your consent, or an exception under the Australian Privacy Principles applies, we would only ever disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
You are entitled to access your personal information held by CaptureLive AI on request. To request access to your personal information, please contact our Privacy Officer using the contact details set out below.
You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a written reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
You may contact CaptureLive AI at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
You may make a complaint about privacy to the Privacy Officer at the contact details set out below.
The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
CaptureLive AI may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.
This Privacy Policy was last updated in November 2021.
Contact details are set out below for CaptureLive AI’s Privacy Officer:
Yifei Wang
SE 1422/1 Queens Rd, Melbourne VIC 3004 Australia
Email: admin@capture.live
24 hour Live Patient Monitoring System
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